Q:Does Toys for Big Girls have a store I can visit?
A: No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
Q: Shipping: When will my order arrive?
A: Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Keep in mind that weekends and holidays are not considered business days by Toys for Big Girls, or our shipping partners. Please refer to the promised delivery date for accurate date delivery.
Q: Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
A: Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Some orders may be packaged in bubble mailers.
Q:What is your return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Douche/Enema Kits
- Anal Toys, Beads And Plugs
- Cock And Ball Devices, Cock Rings And Cock Sleeves
- Gags And Ropes
- Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
Q:Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Q:How do I reset my password?
A: You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
Q:I want to cancel my order but it has already been processed
A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.
Q:How can I contact you?
You can reach us by email Monday to Friday 10:00 AM to 8:00 PM EST (excluding holidays). Also feel free to contact us through our website.